Parker Pastures Subscription Policy

📦 Subscription Overview

By subscribing to Parker Pastures, you agree to receive recurring shipments of pasture-raised meat according to your chosen frequency (e.g., monthly, bi-monthly, quarterly). Subscriptions auto-renew on your billing date until canceled.

💳 Billing & Renewal

• Subscriptions automatically renew on the billing date you selected.

• Ensure your payment method details are current and valid.

• Once your renewal is processed, your order will be prepared and shipped.

🔁 Cancellation, Pausing & Skipping

• You may cancel your subscription at any time, but cancellations must be made before the renewal date to avoid being charged for that cycle.

• If you cancel after renewal, the charge is final and cannot be refunded; cancellation applies to future cycles.

• You may pause or skip a box if you make the change before the renewal for that cycle. Once billing is processed, the order cannot be changed.

🚫 Refunds & Returns

Because our products are perishable, we cannot accept returns. However, in the following cases, we will issue a refund or store credit (your choice) for the affected portion:

We cover:

• Tears or holes > ½ inch in packaging that expose meat to air or contamination

• Packages arriving unsealed or with broken vacuum seal

• Meat arriving warm (outside safe temperature range) due to shipping error

• Visible freezer burn (significant discoloration, ice crystals, or dried-out texture)

• Incorrect items (wrong cut, wrong box, wrong quantity)

• Missing items from your order

To request a refund or credit:

1. Email us within 24 hours of delivery at info@parkerpastures.com

2. Include clear photos showing the issue

3. We’ll assess and respond promptly

We do NOT cover:

• Incorrect or incomplete addresses

• Late delivery due to address errors

• Failure to pick up a package on the guaranteed delivery date, causing thawing
  

⚖️ Relationship to Subscriptions

• Refunds only apply to the affected portion of a subscription order—not future shipments.

• Subscription renewals that have been processed and shipped are not eligible for refunds.

• When claiming refund/credit, that does not cancel your subscription — you must still cancel or skip via your account or by contacting us.

🔄 Failed Payments

• If a renewal payment fails, we’ll retry automatically.

• If payment is not resolved within 7 days, your subscription may be paused until payment is updated.

💰 Price Changes

• We reserve the right to change subscription prices.

• You’ll be notified in advance, and your continued subscription after the change implies acceptance.

🛠 Account Management

• Manage your subscription (cancel, skip, pause, update payment) via your Parker Pastures account dashboard.

• For any other assistance, contact us: info@parkerpastures.com or +1 970-648-0214