Shipping policy

Shipping and Delivery Policy

Shipping Schedule and Methods

Shipping Days: All orders ship on Monday and Tuesday only to ensure optimal freshness and minimize transit time over weekends.

Packaging Standards: We use insulated packaging with dry ice and gel packs to maintain proper temperature during transit. All shipments include tracking information sent to your email.

Shipping Areas: We currently ship to all 50 states in the U.S. We do not ship to PO Boxes, APO/FPO addresses, or freight forwarding services. Orders shipped to hotel or temporary addresses are accepted at customer's risk with no guarantee of freshness.

Cold Arrival Commitment

We pack all orders with adequate insulation and refrigerant to maintain safe temperatures under normal shipping conditions. This commitment is contingent upon prompt package retrieval, immediate inspection by the customer, and proper handling upon delivery.

Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order and your delivery location. We strive to offer competitive shipping rates while ensuring the highest quality packaging and service.

Delivery Time: Orders ship on Monday and Tuesday. Delivery times vary depending on your location. You will receive tracking information via email to monitor your shipment.

Order Cancellation and Modifications

Orders cannot be cancelled, modified, or refunded once they have been processed and prepared for shipment. Due to the perishable nature of our products and food safety regulations, we begin preparing orders immediately upon receipt.

Orders may be cancelled within 2 days of placement if processing has not begun
Once an order enters production/packaging, it cannot be cancelled
Cancellation requests after shipment will not be honored
No refunds will be issued for cancellations requested after order processing begins
If you reject delivery of a shipped order, you will be charged full order price plus return shipping fees

Customer Responsibilities

By placing an order, you agree to:

Provide accurate shipping address and contact information
Be available to receive perishable shipments or arrange alternative delivery (such as carrier hold-for-pickup)
Inspect package immediately upon delivery while product is still cold
Refrigerate or freeze products immediately after inspection
Notify us of any issues within 24 hours with required documentation
Acknowledge that you are purchasing perishable products that require immediate attention upon delivery and that delays in package retrieval may result in product loss for which we are not responsible

Address Accuracy and Corrections

Your Responsibility: Please double-check your shipping information at checkout to ensure accurate delivery. Customer is responsible for providing correct shipping addresses.

Incorrect Address Protocol: If an address is flagged as incorrect in our system, we will make two attempts to contact the customer via email and/or text to confirm the correct shipping information.

If we do not receive a response within 48 hours, the order will be shipped to the address originally provided. We are not liable for lost or mis-delivered packages due to incorrect address information.

Address Correction & Re-delivery Fees: If a package must be re-routed or re-shipped due to customer error (incorrect address, refused delivery, failed delivery attempts), customer will be charged actual shipping costs plus a $25 handling fee. Customer is responsible for all costs associated with address corrections, including re-shipment fees and product replacement if the original product cannot be recovered in sellable condition.

Mandatory Inspection Requirements

IMMEDIATE INSPECTION REQUIRED: Customers MUST inspect their package immediately upon delivery and while the product is still cold.

Claims for temperature issues, damage, or quality concerns WILL NOT BE ACCEPTED if:

The package has been left unattended for more than 2 hours after confirmed delivery
The product has been opened, used, consumed, or frozen by the customer
Required documentation is not provided within 24 hours

Once product has been frozen by the customer, no claims for quality, freshness, or temperature will be accepted as freezing masks original product condition.

Customer Temperature Abuse

We are not responsible for product quality issues resulting from:

Leaving packages outside in warm weather
Failure to immediately refrigerate or freeze upon inspection
Transportation of products in warm vehicles without refrigeration
Re-freezing products after thawing
Power outages or refrigerator/freezer failures after delivery
Improper storage at customer location

Reporting Issues and Claims Process

Reporting Timeline: If your order arrives late, thawed, or damaged, you must notify us within 24 hours of confirmed delivery.

Required Documentation: All claims require photographic evidence submitted within 24 hours showing:

Unopened package with shipping label clearly visible
Condition of insulation materials and ice packs/dry ice
Thermometer reading showing actual product temperature
Any visible damage or evidence of thawing

Claims without complete documentation will be denied.

Claims Investigation: We reserve the right to investigate all claims, request additional documentation, require return of product at our expense if necessary, and deny claims we determine to be fraudulent or unsupported. Processing of approved claims may take 1-5 business days.

Refund and Replacement Policy

Approved claims will be resolved at our sole discretion through one of the following methods:

Replacement product (subject to availability)
Store credit for future purchases
Cash refund (issued only in exceptional circumstances at our discretion)

Important Limitations:

Partial thawing or minor packaging damage does not automatically constitute grounds for full refund
Replacement orders are subject to product availability
We reserve the right to refuse future orders from customers with excessive or fraudulent claims

Seasonal and Weather-Related Shipping Restrictions

We reserve the right to:

Delay shipments during extreme weather events (heat waves, blizzards, hurricanes)
Refuse to ship to areas experiencing extreme temperatures that may compromise product integrity
Hold orders until weather conditions improve, even if this extends delivery time
Cancel orders if safe delivery cannot be guaranteed, with full refund as the sole remedy

Customers in areas with extreme summer temperatures (routinely above 95°F) must provide a secure delivery location. We are not responsible for products that thaw due to extended time in extreme heat after delivery.

Delivery Delays and Carrier Issues

While we use reliable carriers and ship promptly, we cannot guarantee specific delivery dates. Delays may occur due to weather, carrier routing, address issues, or other factors beyond our control.

If a delay exceeds 2 business days from the ship date, contact us before the package arrives to discuss resolution options.

We will provide credit or replacement order if this does occur.

Carrier Delays and Lost Packages

Lost Packages: If a package is confirmed lost by the carrier (not merely delayed), contact us after the carrier completes their investigation (typically 7-10 business days). We will work with you on resolution, which may include replacement or refund at our discretion.

Damaged in Transit: If the shipping box is visibly damaged, you must refuse delivery or note the damage with the driver before accepting. Accepting a damaged package without notation may void damage claims.

Delivery to Wrong Address by Carrier: If the carrier delivers to the wrong address despite correct information provided, this is a carrier error. We will assist with carrier claims but are not responsible for replacement until the carrier investigation concludes.

Porch Theft and Stolen Packages

Once a package is delivered to the shipping address provided by the customer and confirmed as delivered by the carrier, the order is considered fulfilled and responsibility transfers to the customer.

Because porch theft is outside of our control, we are unable to offer refunds or replacements for packages that are stolen after delivery is confirmed by the carrier.

Protective Measures We Recommend:

Ship to a secure location where someone can receive the package
Use your workplace address if more secure
Request signature confirmation service (available for additional fee)
Install security cameras or use package lock boxes

Refused or Unclaimed Packages

If you refuse delivery or fail to claim your package from the carrier, you will be charged the full order amount plus return shipping fees.

Perishable products that are refused or unclaimed cannot be resold due to food safety regulations and will not be refunded.

Signature Confirmation

For orders over $500, signature confirmation may be required at our discretion. Signature confirmation is available for any order for an additional fee.

By declining signature service when offered, you accept full responsibility for package security after the carrier marks it as delivered.

Right to Refuse Service

We reserve the right to refuse, cancel, or limit orders at our sole discretion, including but not limited to:

Orders from customers with history of fraudulent claims
Orders to addresses we deem high-risk for delivery issues
Orders during extreme weather conditions
Orders that exceed our inventory capacity
Suspicious or potentially fraudulent orders

If we cancel an order before shipment, a full refund will be issued. No additional compensation will be provided.

Subscription Orders

Subscription orders follow this shipping policy plus additional terms:

Customers must maintain accurate shipping information in their account
Failed deliveries due to outdated addresses will not be refunded or replaced
Subscription shipments cannot be cancelled within 48 hours of scheduled ship date
Vacation holds must be requested at least 5 days before next scheduled shipment

Resale Prohibition

Products are sold for personal consumption only. Commercial resale, redistribution, or use in food service operations is strictly prohibited without written authorization.

Orders suspected of being for resale purposes may be cancelled. Customers violating this policy will be permanently banned from ordering.

Chargebacks and Payment Disputes

Filing a chargeback or payment dispute without first contacting us and allowing us to resolve the issue is considered fraud.

Customers must contact us first and allow 10 business days for resolution before disputing charges
Fraudulent chargebacks will result in immediate account termination and referral to collections
Customer will be responsible for all costs associated with fraudulent chargebacks, including legal fees
Repeat offenders will be banned from future purchases

Limitation of Liability

Maximum Liability: Our total liability for any claim related to shipping, delivery, or product condition shall not exceed the purchase price of the affected products in that specific order.

Excluded Damages: We are not liable for consequential, incidental, or indirect damages including but not limited to loss of use, lost profits, spoilage of other food items in your possession, or any damages beyond the replacement value of the products ordered.

Governing Law and Dispute Resolution

This policy is governed by the laws of Colorado.

Any disputes arising from this policy or your order must be resolved through binding arbitration in Colorado under the rules of the American Arbitration Association. Customer waives the right to participate in class action lawsuits.

Policy Modifications

We reserve the right to modify this shipping and delivery policy at any time. Changes take effect immediately upon posting to our website. Your continued use of our service after modifications constitutes acceptance of the modified terms.

Agreement to Terms

By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Shipping and Delivery Policy. You confirm that you understand you are purchasing perishable food products that require immediate attention upon delivery.

Questions? If you have questions about this policy before ordering, please contact us at info@parkerpastures.com

Last Updated: 1/28/2026